Your Privacy Is Our Priority
444group is committed to protecting the security and confidentiality of every player's personal information. This policy transparently explains how we manage your data from registration through every transaction you make.
Data Protection Principles
Six Privacy Pillars of 444group
We follow international data protection standards in every aspect of platform operations, from record storage to payment processing.
Data Encryption
All personal data and transaction information is transmitted through encrypted SSL/TLS connections. No unauthorised third party can access your information at any time.
Strict Confidentiality
Your account information, betting records and transaction history are confidential. We will not disclose this data to any external party except where required by law or licensing regulations.
Secure Storage
Data is stored on servers protected by multiple layers of security. Access to personal records is granted only to staff with specific authorisation.
Player Control
You have the right to access, update or request deletion of your personal data at any time through the 444group customer support service, which operates 24/7.
Licensing Compliance
As a platform operating under international licensing, 444group is subject to strict compliance requirements including Know Your Customer (KYC) procedures to protect all parties.
Breach Notification
Should any security incident involving your data occur, 444group will notify affected users within a reasonable timeframe in accordance with licensing obligations.
1. Information We Collect
During registration, use of services and processing of financial transactions, 444group collects various types of information from users. This collection is solely to enable us to provide a secure, fair service that meets international licensing requirements.
The types of information we collect include:
- Identity Information: Full name, date of birth, identity card number (MyKad), residential address and mobile phone number.
- Account Information: Chosen username, password (stored in encrypted form), email address and language preferences.
- Financial Information: E-wallet numbers (Touch 'n Go, Boost), bank account details for FPX purposes and crypto wallet information (USDT, BTC, ETH) used for deposits and withdrawals.
- Platform Activity Information: Betting records, deposit and withdrawal history, account login logs and game preferences.
- Technical Information: IP address, device type, operating system, web browser type and access log data collected automatically.
2. Purpose of Information Use
Every piece of information we collect has a clear and limited purpose. 444group does not use user data for purposes beyond the scope of this platform's services. The main purposes of data use are as follows:
| Data Category | Purpose of Use |
|---|---|
| Identity Information | Identity verification (KYC), fraud prevention and compliance with international licensing requirements |
| Account Information | Login verification, account security and password recovery |
| Financial Information | Processing deposits, withdrawals and transaction verification |
| Platform Activity | Fraud prevention, bonus management and responsible gambling compliance |
| Technical Information | Account security, detection of unauthorised access and platform performance improvements |
| Email Address and Phone Number | Service communications, security notifications and customer support |
3. Sharing Information With Third Parties
444group does not sell, rent or transfer users' personal data to third parties for marketing or commercial purposes. Data sharing only occurs in the following circumstances:
- Payment Service Providers: E-wallet providers, FPX partner banks and the DuitNow platform to process financial transactions securely.
- Game Software Providers: Studios such as PG Soft, Pragmatic Play and JILI receive the minimum technical data needed to ensure games function correctly.
- Legal Requirements: When required by law enforcement bodies or licensing authorities, we comply with disclosure requirements following established procedures.
- Internal Audit and Compliance: Auditors appointed by licensing bodies may access required records within the scope of compliance only.
4. Cookies and Tracking Technologies
The 444group website uses cookies and similar tracking technologies to improve the user experience and maintain the security of your login session.
Types of cookies we use:
- Session Cookies: Required to maintain your login status while using the platform. These cookies are deleted automatically when you close your web browser.
- Preference Cookies: Store your language settings and display preferences so your experience is consistent on every visit.
- Security Cookies: Help identify suspicious access attempts and protect your account from intrusion.
- Analytics Cookies: Collect anonymous usage data to help us understand how users interact with the platform and make improvements.
You can manage cookie settings through your web browser. Please note that blocking certain cookies may affect the functionality of some parts of the 444group platform.
5. Data Retention Period
444group retains users' personal data for as long as your account is active or as long as needed to provide services. The retention period is also determined by licensing compliance requirements that oblige us to keep transaction and identity records for a specified duration.
After account closure, records relating to financial transactions and identity verification will be retained to meet legal and audit obligations. Data that is no longer required will be securely disposed of using deletion procedures that comply with industry standards.
You may contact our customer support team via live chat or email for more information about the specific data retention periods applicable to your account.
6. Data Security Measures
444group implements multiple layers of technical and organisational protection to ensure the security of your personal data:
- SSL/TLS encryption on all connections between your web browser and our servers
- Passwords are stored in encrypted form using strong hashing algorithms — even our staff cannot read them
- Two-factor authentication is available to protect your account from unauthorised access
- An intrusion detection system that continuously monitors for suspicious activity
- Strict internal access controls — only authorised staff may access user data
- Regular security assessments by independent third parties
7. Cross-Border Data Transfers
As 444group operates under international licensing, some of our technical infrastructure may be located outside Malaysia. This means your personal data may be processed or stored on servers in other countries.
In all such cases, 444group ensures that data transfers are carried out with protection equivalent to or better than the standards applicable in Malaysia. Appropriate data processing agreements are in place with all our technical partners to ensure your data is protected wherever it is processed.
444group does not transfer users' personal data to countries or regions that lack an adequate data protection framework without first taking appropriate additional safeguards.
8. Child Protection and Age Restrictions
The 444group platform is intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.
During registration, every player is required to confirm they are aged 21 or above. The identity verification (KYC) process we conduct also helps ensure compliance with this age restriction.
User Rights
Your Rights as a 444group User
You have control over your personal data. Contact our support team to exercise any of the following rights.
Right of Access
You may request a copy of the personal data we hold about you at any time through customer support.
Right of Rectification
If your data is inaccurate or outdated, you have the right to request that we update it promptly.
Right of Erasure
Subject to licensing requirements, you may request deletion of your personal data when closing your account.
Right to Object
You may object to the use of your data for certain purposes and we will review that request seriously.
Right to Portability
You may request your data in a machine-readable format to facilitate transfer to another platform where applicable.
Right to Restriction
In certain circumstances, you may request that the processing of your data be temporarily restricted pending review.
Withdrawal of Consent
You may withdraw consent given at any time, although this does not affect processing that has already taken place.
Right to Complain
If you are not satisfied with how we handle your data, you may submit a complaint to the relevant authority.
9. Changes to This Privacy Policy
444group reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new licensing requirements or relevant legal developments.
Any material changes to this policy will be communicated to users via notifications on the platform or through the email registered to your account. The updated effective date will be clearly stated at the top of this page.
Continued use of the 444group platform after the effective date of a new version of this Privacy Policy is considered acceptance of those changes. We therefore encourage you to review this page periodically.
10. How to Contact Us
For any enquiries, requests or complaints regarding this Privacy Policy or how 444group handles your personal data, please contact our customer support team, available 24 hours a day, 7 days a week:
- Live Chat: Available directly on the 444group platform — the fastest way to get a response
- Email: [email protected] — for more detailed written enquiries
- Support Languages: Bahasa Melayu and English
When submitting a request related to personal data, please provide sufficient information to allow us to verify your identity before processing any request. This is an important security measure to protect your privacy.
Start Your Journey with 444group
With a transparent privacy policy and strong data security, you can enjoy online slots, live casino, sports betting and fish shooting games with confidence. Register your account today and claim a welcome bonus of up to RM300.
⚠️ Restricted to players aged 21 and above. Gambling carries risk — play responsibly.